IT Support Specialist – Technical Services

About the role

The IT Support Specialist provides end‑to‑end technical services to IBM employees, ensuring high levels of customer satisfaction. The role covers software configuration, device setup, upgrades, re‑imaging, installation and troubleshooting of both hardware and software.

Key responsibilities

• Deliver a full workload of technical services, including hardware and software installation, migration and repair.
• Diagnose and resolve equipment malfunctions promptly using diagnostic tools and reference materials.
• Document all incidents accurately and in a timely manner.
• Communicate status, issues and recommendations to IBM management and team members.
• Provide guidance and support to colleagues, contributing to team knowledge and process improvement.

Required profile

• Bachelor’s degree (preferred).
• At least 2 years of professional Windows support experience.
• Strong operational knowledge of Windows, Red Hat Linux, macOS and iOS.
• Excellent communication, customer‑service and problem‑solving abilities.
• Ability to convey technical information clearly and adapt to customer needs.

Required skills

• Windows operating system
• Red Hat Linux
• macOS
• iOS
• Outlook
• Microsoft Office
• Microsoft Teams
• OneDrive
• Box
• System configuration
• Physical and network connectivity
• Mobile device support
• Hardware troubleshooting
• Software troubleshooting
• Device setup and imaging