IT Support Specialist

About the role

Check Point is looking for a customer‑focused IT Support Specialist to deliver Level 1 and Level 2 technical assistance to employees worldwide. You will work across multiple channels—phone, email, Teams, chat, and remote tools—to ensure a smooth end‑user experience while supporting modern workplace technologies.

Key responsibilities

• Provide Level 1 and Level 2 support via phone, email, Teams, chat, and remote tools.
• Serve as the primary point of contact for technical incidents and service requests, meeting SLA and KPI targets.
• Support Windows, macOS, mobile devices, and endpoint management platforms.
• Manage and troubleshoot Microsoft 365, Intune, Outlook, Teams, OneDrive, and SharePoint.
• Configure workstations, software, peripherals, and mobile devices.
• Administer user accounts, permissions, MFA, and access requests using Entra ID (Azure AD) and Active Directory.
• Log, track, and resolve incidents using ITSM tools; perform root‑cause analysis.
• Create and maintain SOPs, knowledge‑base articles, and user guides; promote self‑service.
• Identify automation opportunities with Power Platform, AI, and modern workplace technologies.
• Follow IT security policies, compliance requirements, and audit procedures.
• Work rotational shifts, including nights, weekends, and holidays, to support follow‑the‑sun operations.

Required profile

• Strong customer service orientation with excellent communication skills.
• Ability to work in a rotational shift schedule, including night and weekend coverage.
• Proactive problem‑solving mindset and ownership of incidents.
• Commitment to security and compliance standards.

Required skills

• Windows operating system
• macOS
• Mobile device management
• Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
• Intune
• Entra ID (Azure AD) and Active Directory
• Power Platform
• ITSM tools
• Remote support tools

What we offer

• Opportunity to work at a globally recognized cybersecurity leader.
• Exposure to cutting‑edge AI‑driven security technologies.
• Professional growth in a culture praised by TIME, Newsweek, and Forbes.
• Collaborative environment with smart, curious colleagues.