IT Support Specialist

About the role

The Technical Support Specialist/Advisor provides end‑to‑end technical services to IBM employees, ensuring high levels of customer satisfaction. You will handle software configuration, device setup, upgrades, imaging, and troubleshooting across a range of platforms.

Key responsibilities

• Deliver a full workload of technical services, including hardware and software support.
• Configure, install, and reimage devices for IBM staff.
• Diagnose and resolve equipment malfunctions using diagnostic tools and reference materials.
• Document all incidents accurately and promptly.
• Communicate status, issues, and recommendations to IBM management and team members.
• Suggest improvements to service delivery processes.

Required profile

• Bachelor's degree (preferred).
• At least 2 years of professional Windows support experience.
• Strong operational knowledge of Windows, Red Hat Linux, macOS, and iOS.
• Excellent communication, customer‑service, and problem‑solving skills.
• Ability to work independently and as part of a team.

Required skills

• Windows operating system
• Red Hat Linux
• macOS
• iOS
• Microsoft Outlook
• Microsoft Office suite
• Microsoft Teams
• OneDrive
• Box
• Hardware troubleshooting (PCs, printers, mobile devices)
• Device imaging and reimaging