IT Support Specialist – Gandhinagar

About the role

We are looking for a proactive IT Support Specialist to join our client’s team in Gandhinagar. The role involves delivering first‑level technical assistance to end users, ensuring smooth operation of hardware, software, and network environments.

Key responsibilities

• Provide first‑level technical support to end users, both on‑site and remotely.
• Troubleshoot hardware, software, and network‑related issues.
• Install, configure, and maintain computers, peripherals, and operating systems.
• Manage support tickets, document resolutions, and follow up with users.
• Monitor system performance and proactively address technical problems.
• Support AV equipment for meetings and events.
• Coordinate with clients and vendors for technical requirements.
• Handle onsite installation, configuration, and testing of Eventech solutions.
• Assist with user training and overall IT infrastructure support.

Required profile

• 2–3 years of experience in technical support or a related IT role.
• Degree or diploma in IT, Computer Science, or a related field (preferred).
• Ability to work on‑site in an office environment.

Required skills

• Technical support and troubleshooting.
• Networking concepts – TCP/IP, DNS, DHCP.
• Windows and macOS operating systems.
• Hardware and software installation.
• Ticketing systems and remote support tools.
• Server, storage, and networking knowledge.
• Wi‑Fi configuration and routing.
• Computer networking fundamentals.