IT Support Engineer (India Office)

About the role

We are seeking an IT Support Engineer to maintain the health of our hardware, software, and network infrastructure. The role focuses on minimizing downtime through rapid incident response and proactive system optimization.

Key responsibilities

• Troubleshoot and resolve software glitches, hardware malfunctions, and other technical issues as the first point of contact, managing tickets via systems such as Jira or HaloPSA.
• Provision, install, and maintain laptops, workstations, mobile devices, and operating systems (Windows, macOS, Linux) along with enterprise software suites.
• Ensure connectivity for devices to Wi‑Fi, Ethernet, and VPN, and perform basic troubleshooting of routers, switches, access points, printers, VOIP phones, and video‑conferencing equipment.
• Manage user access through Active Directory or Okta, enforce security compliance (antivirus, encryption, MFA), and assist with data backup and recovery.
• Create and maintain documentation, SOPs, and user guides to promote self‑service and knowledge sharing.

Required profile

• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Certified, or ITIL Foundation.
• Experience with Windows 10/11, macOS, Windows Server, and Linux (Ubuntu/CentOS) environments.

Required skills

• Ticketing systems (Jira, HaloPSA)
• Active Directory, Okta
• Microsoft 365, Google Workspace, AWS, Azure
• Hardware repair and vendor coordination