IT Solutions Technician – End User Support

About the role

Nextiva is looking for an experienced End User Support Specialist to join its IT Solutions team in Bengaluru. You will provide first‑level desktop support, troubleshoot hardware and software issues, and help maintain a smooth, collaborative office environment.

Key responsibilities

• Deliver desktop support to end‑users across all departments, including hardware, software, and conference‑room troubleshooting.
• Respond promptly to IT support tickets, ensuring a high level of customer service.
• Manage Active Directory user and computer accounts, groups, and permissions.
• Administer Okta user accounts, groups, and permissions.
• Assist with Intune and Azure device management and deployment.
• Create and maintain basic PowerShell scripts to automate repetitive tasks.
• Maintain accurate hardware and software inventory.
• Provide training and documentation to end‑users on hardware and software usage.

Required profile

• Excellent communication skills and a customer‑oriented mindset.
• Proactive attitude with a passion for technology.
• Ability to work in a fast‑paced, on‑site environment five days a week.

Required skills

• Active Directory
• Okta
• Intune
• Azure
• PowerShell scripting
• Desktop hardware and software troubleshooting
• Ticketing systems