IT & QA Desktop Support

About the role

We are looking for an IT & QA Desktop Support professional to provide technical assistance for manufacturing equipment and ensure compliance with quality and regulatory standards. The role involves managing user accounts, handling IT service tickets, and supporting validation and audit activities in a shift‑based environment.

Key responsibilities

• Create, modify, deactivate, unlock and reset passwords for user IDs.
• Administer user privileges, access rights and maintain privilege groups.
• Log, track and close ITSM tickets.
• Assist in SOP preparation and maintain user‑management documentation.
• Synchronize date and time on manufacturing equipment and manage recipes.
• Support system backup, restoration and authorized‑user list maintenance.
• Apply Windows security controls on manufacturing machines.
• Provide audit‑trail review assistance and support QA teams during user‑management reviews.
• Participate in software validation, CAPA, deviation handling and SOP training.
• Support equipment qualification, machine breakdowns and parameter setting changes using admin access.
• Perform monthly calibration of moisture analyzers and HMI unlock activities for FBE machines.
• Edit inkjet printer messages and manage admin‑level parameter settings.

Required profile

• Basic understanding of Windows operating systems and desktop troubleshooting.
• Familiarity with user access management, password policies and ITSM ticketing.
• Exposure to pharmaceutical or manufacturing IT environments is preferred.
• Good written and verbal communication skills.
• Ability to work in shift operations.
• Graduation (or equivalent) with strong written communication is an advantage.

Required skills

• Windows OS administration
• Desktop troubleshooting
• User access and privilege management
• Password reset and account unlocking
• ITSM ticket logging and closure
• Basic knowledge of SOP documentation