IT Help Desk Analyst
Externix Informatics Pvt Ltd. · Gurugram
Job description
About the role
We are looking for an IT Help Desk Analyst to provide first‑level technical support and ensure smooth IT operations across the organization. The role involves troubleshooting hardware, software and network issues, handling support tickets, and assisting new employees with workstation setup.
Key responsibilities
- Respond to IT support tickets and resolve technical issues promptly.
- Troubleshoot hardware, software, and network problems.
- Set up and configure workstations for new hires.
- Maintain IT asset inventory and related documentation.
- Escalate complex issues to senior IT staff when necessary.
Required profile
- Bachelor’s degree in IT or a related field.
- Knowledge of Windows operating systems, networking basics, and standard troubleshooting techniques.
- Familiarity with ticketing systems.
- Good communication and problem‑solving abilities.
- Certifications such as CompTIA A+ or ITIL are a plus.
Required skills
- Windows OS
- Networking fundamentals
- Hardware troubleshooting
- Software troubleshooting
- Ticketing system usage
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Published 1 month ago
Expires 1 week from now
46 views · 0 interested
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Externix Informatics Pvt Ltd.
Gurugram