Instructional Designer / Learning Experience Designer (Sales Focus)

About the role

Johnson Controls is looking for an Instructional Designer / Learning Experience Designer to create enablement materials that help its sellers understand customer needs throughout a building's lifecycle, communicate value and position the building systems and services portfolio. The role works closely with colleagues and business leaders, with peers in commercial (sales) learning experience design spread across the globe.

Key responsibilities

• Design intuitive, creative learning and performance support tools and sales programs, including training usable globally
• Run deep discovery and needs analysis with stakeholder and learner interviews
• Curate content from multiple sources across the learning ecosystem
• Act as an internal consultant, combining perspectives into holistic solutions
• Create and support capability-building programs with commercial partners and stakeholders
• Take part in organizational development activities such as facilitation, team building and systems analysis
• Keep up with instructional design and training trends, and use learning technologies including the Workday Learning platform
• Set up measurement and evaluation plans with key business metrics and ROI strategies

Required profile

• 5-10 years designing and developing learning solutions (commercial / sales and industrial tech B2B exposure preferred)
• 5+ years in instructional design and storyboarding within the training and eLearning industry
• 1-2 years of stakeholder communication experience
• Bachelor's degree in Instructional Design, Educational Technology, Education or a graduate degree from a recognized university

Required skills

• Evaluations, Kirkpatrick model, Philips ROI model, ADDIE, Agile, adult learning theory and change management
• Ability to adapt content culturally and regionally
• Strong writing, communication and presentation skills