Inside Sales Team Leader / Assistant Manager

About the role

Eye Zenith is seeking an experienced Inside Sales Team Leader to manage a small team of medical counselors, drive conversion targets and ensure every patient interaction is handled with quality and care.

Key responsibilities

• Lead, mentor and manage a team of 4‑5 medical counselors.
• Set and track daily, weekly and monthly conversion targets.
• Monitor KPIs such as call volume, lead conversion, consultation bookings and no‑show rates.
• Conduct regular team reviews, feedback sessions and training.
• Handle escalations and complex patient queries personally.
• Coordinate with hospital partners for smooth patient handoffs.
• Share lead quality insights with the marketing team.

Required profile

• 3‑4 years of inside sales experience with a minimum of 1 year in a leadership role.
• Prior experience in healthcare, health‑tech, hospitals or diagnostics preferred.
• Excellent communication skills in Hindi and English.
• Strong analytical ability – comfortable reading reports and acting on data.
• Empathetic, patient‑first approach with a target‑driven mindset.
• Graduate in any discipline (MBA a plus).

What we offer

• High‑growth pan‑India healthcare brand.
• Direct impact on patients' lives through quality counseling.
• Clear career progression to Senior Team Leader or Sales Manager.
• Collaborative, performance‑driven culture.