Inbound Sales Representative Associate – Voice

About the role

Join Accenture’s Customer Support vertical as an Inbound Sales Representative Associate – Voice. You will handle customer, employee and vendor queries, resolve escalations and complaints, and ensure issues are closed within SLA. The role is part of the Next Generation Customer Operations team, serving primarily the US market with night‑shift coverage.

Key responsibilities

• Manage inbound calls (60‑70% of interactions) and respond to emails and chats.
• Resolve routine problems using established guidelines and reference materials.
• Handle escalations and complaints, providing personalized solutions.
• Close faults and complaints within defined SLA targets.
• Collaborate with team members and supervisors to maintain service quality.

Required profile

• 1 to 3 years of experience in customer or employee support (preferred).
• Any graduate qualification.
• Strong analytical and problem‑solving abilities.
• Ability to work under pressure and manage multiple stakeholders.
• Quick learner with high attention to detail.

Required skills

What we offer

• Opportunity to work within a global professional services leader.
• Exposure to advanced contact‑center technologies and processes.
• Dynamic team environment focused on continuous improvement.