HR Contact Center Associate – Bilingual French/English (12‑month Fixed‑Term)

About the role

Join Amazon's HR Contact Center team supporting employees across EMEA. As a bilingual associate you will be the first point of contact for HR‑related queries in French and English, helping staff navigate benefits, payroll, onboarding, and other lifecycle events.

Key responsibilities

• Respond to employee and manager inquiries via phone, chat, email, and case management tools.
• Resolve HR questions using FAQs, SOPs, and documentation; escalate when necessary.
• Identify gaps in processes or documentation and suggest improvements.
• Maintain high customer‑focus standards and document interactions accurately.
• Work rotational 24/7 shifts, including weekends and holidays.

Required profile

• Fluent written and spoken French (B2/C1) and English.
• Strong computer literacy with Windows, Microsoft Office, and Outlook.
• Experience in administration, customer service, call‑center or HR environments.
• Ability to handle confidential information and work in a fast‑paced, multicultural team.

Required skills

• Windows
• Microsoft Office
• Outlook

What we offer

• 12‑month fixed‑term contract with Amazon.
• Remote work setup with home‑office requirements.
• Opportunity to develop HR expertise in a global company.