Housekeeping Training & Quality Manager

About the role

The Housekeeping Training & Quality Manager is responsible for establishing and maintaining standardized housekeeping systems, training programmes, and quality benchmarks across all Vianaar Facilities‑managed properties. This role ensures a consistent, premium experience for residents and guests by driving continuous improvement in housekeeping operations.

Key responsibilities

• Develop, implement, and continuously improve housekeeping SOPs and quality standards across all properties.
• Design and deliver induction, refresher, and skill‑development training programmes for housekeeping teams.
• Train Estate Managers, Supervisors, and other key site personnel to manage and sustain housekeeping standards.
• Conduct on‑site coaching, practical demonstrations, and regular training sessions.
• Create training manuals, checklists, videos, and operational guides.
• Carry out quality audits, inspections, and compliance reviews across properties.
• Identify process gaps and drive corrective and preventive actions.
• Define, monitor, standardise, and optimise cleaning time benchmarks and productivity standards.
• Collaborate with Estate Managers and Operations teams to sustain standards and drive continuous improvement.
• Build a culture of discipline, accountability, consistency, and service excellence across all sites.

Required profile

Required skills