Hotel Receptionist

About the role

This full‑time, on‑site position is based at UJ PALLAZZIO, a Business Class Luxury Hotel in Tiruvannamalai. The Receptionist will be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle payments.
• Answer phone calls, respond to inquiries, and manage reservations.
• Update and maintain guest records and coordinate with housekeeping and other hotel departments.
• Address guest requests and concerns promptly and courteously.
• Perform basic clerical tasks such as filing, document preparation, and maintaining front‑office supplies and cleanliness.

Required profile

• Strong customer service and communication skills.
• Professional appearance, punctuality, attention to detail, and flexibility to work varied hours.
• High school diploma or equivalent; hospitality or customer‑service certification is a plus.
• Prior experience in hospitality or front‑desk roles is preferred but not mandatory.

Required skills

• Ability to use hotel management or booking software.
• Proficiency with email and standard office applications.
• Excellent phone etiquette and basic data‑entry, filing, and document‑handling skills.