Hotel Front Office Host – Reception & Reservations

About the role

We are seeking a friendly and welcoming Front Office Host to join the reception team at the Golden Jubilee Conference Hotel, a 4‑star venue in Scotland. You will be the first point of contact for guests, delegates and visitors, ensuring a smooth and pleasant experience from arrival to departure.

Key responsibilities

• Handle reservation enquiries and process bookings from phone, email, OTAs and the hotel website.
• Check guests in and out efficiently, process payments and manage billing.
• Answer telephone calls, respond to guest requests and coordinate with all hotel departments.
• Upsell room upgrades, extra services and promotional offers.
• Maintain accurate guest records and ensure all information is captured correctly.

Required profile

• Proven experience in a busy hospitality or front‑desk environment.
• Excellent organisational, communication and problem‑solving abilities.
• Flexibility to work across a 7‑day roster, including evenings, weekends and occasional night shifts.
• Commitment to delivering high‑quality guest service at all times.

Required skills

• Reservation management and check‑in/check‑out procedures.
• Payment processing and basic cash handling.
• Effective telephone etiquette and guest communication.
• Ability to upsell services and handle guest requests.

What we offer

• Flexible working options where possible.
• An inclusive and diverse workplace committed to equal opportunities.
• Opportunities for professional development within a leading conference venue.