Hostess – Front‑of‑House Guest Reception

About the role

Villa Maya, an upscale global‑cuisine restaurant in Trivandrum, is seeking a full‑time Hostess to be the first point of contact for guests. The role is on‑site and focuses on creating a warm, welcoming atmosphere while efficiently managing the flow of diners.

Key responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations, walk‑ins, and the waitlist using the restaurant’s booking system.
• Answer phone inquiries, confirm bookings, and provide clear information about the menu and restaurant policies.
• Coordinate seating with serving staff and management to ensure smooth table turnover.
• Maintain a tidy reception area and uphold the restaurant’s high standards of hospitality.
• Address minor guest concerns promptly and courteously.

Required profile

• Strong interpersonal and customer‑service skills.
• Professional appearance and attention to detail.
• Ability to stay calm and courteous during busy periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• Prior front‑of‑house or guest‑facing experience in a restaurant or hotel is an advantage.

Required skills

• Basic computer literacy.
• Reservation system literacy.
• Comfort with scheduling tools.