Healthcare Receptionist – Front Desk

About the role

Join a fast‑growing healthcare staffing firm as a Receptionist, where you will be the first point of contact for patients and visitors in busy clinic environments. You will ensure smooth check‑in and check‑out processes, handle insurance verification, and support administrative workflows with precision and warmth.

Key responsibilities

• Manage patient check‑in/check‑out, verify insurance details, and maintain accurate appointment logs using clinic management software.
• Answer multi‑line phone systems, triage calls, schedule appointments, and escalate urgent inquiries to clinical staff.
• Process co‑pays, address billing queries, and assist with patient forms, consents, and intake documentation.
• Keep the front‑desk area clean, well‑stocked, and welcoming for patients and visiting professionals.
• Collaborate with medical assistants and the billing team to resolve scheduling conflicts and improve patient flow.
• Report daily activity metrics and flag operational bottlenecks to the Practice Manager for process improvement.

Required profile

• Highly organized, empathetic, and tech‑savvy individual.
• Ability to manage patient check‑in/out, verify insurance, and handle multi‑line phone systems.
• Comfortable processing co‑pays and assisting with billing and intake documentation.
• Team‑player who can collaborate with medical staff and maintain a welcoming front‑desk environment.

Required skills

• Microsoft Office
• EHR Systems
• Clinic Management Software (e.g., Practo, Lybrate, eClinicalWorks)

What we offer

• Work directly with top‑tier clinics and diagnostic hubs across Tier 1 & 2 cities.
• Clear career growth path into medical admin, patient coordination, or healthcare operations roles.
• Structured onboarding, real‑time performance feedback, and recognition programs.