Head of GBS Insights & Analytics

About the role

The goal of the Head of GBS Insights & Analytics is to turn Kraft Heinz's GBS from a reactive operational team into a proactive intelligence team. You will lead the strategy to embed advanced analytics across every service line (Finance, Supply Chain, HR, etc.), moving global teams from processing data to delivering granular, predictive insights and preemptive recommendations.

Key responsibilities

• Design a 3-year roadmap shifting GBS service lines from descriptive to predictive and prescriptive, so they give granular insights on their own transactions.
• Partner with GCC operational teams and Global Process Leaders to find friction points where predictive models (cash flow forecasting, supply chain bottleneck prediction, attrition modeling) can prevent issues, and to identify opportunities for advanced analytics insights.
• Prioritize opportunities and drive business benefits through the insights and recommendations enabled by these products and capabilities.
• Oversee the development, with KHC Tech, of internal products and platform add-ons giving real-time recommendations and drill-downs into operational anomalies.
• Work with HR and GCC delivery leads to redefine required skillsets and lead the curriculum strategy that turns operational staff into Functional Insights Experts.

Required profile

• Master's degree required (MBA in finance, supply chain or operations management preferred).
• 10+ years of experience in GBS/shared services, having moved a center from basic processing to an Advanced Center of Excellence.
• Functional experience in FMCG is a must.
• Hands-on experience building and deploying AI-driven predictive models in a corporate environment.
• Lean/Six Sigma/Design Thinking certification preferred, or equivalent CI leadership experience.

Required skills

• Strong problem-solving, project management and stakeholder management skills, including engagement with senior leadership.
• Ability to collaborate and influence senior leadership and cross-functional teams.
• Experience in a complex multi-country, multi-language and time-zone environment.