Head of GBS Insights & Analytics

About the role

Kraft Heinz is looking for a Head of GBS Insights & Analytics based in Bengaluru, reporting to the Head of GBS Strategy and Transformation. The goal is to turn the GBS shared services centre from a reactive operational team into a proactive intelligence team, embedding advanced analytics across Finance, Supply Chain, HR and other service lines so teams move from processing data to delivering granular, predictive insights and preemptive recommendations. Travel to Europe, India, the Americas and APAC is required, and relocation assistance is eligible.

Key responsibilities

• Design a 3-year roadmap shifting GBS service lines from descriptive to predictive and prescriptive, enabling granular insights and recommendations on their own transactions.
• Partner with GCC operational teams and Global Process Leaders to find friction points where predictive models (cash flow forecasting, supply chain bottleneck prediction, attrition modelling) can prevent issues, and to identify opportunities for advanced analytics insights.
• Prioritize opportunities and drive business benefits through the insights and recommendations enabled by these products and capabilities.
• Oversee, with KHC Tech, the development of internal products and platform add-ons giving GBS teams real-time recommendations and drill-downs into operational anomalies.
• Redefine required skillsets with HR and GCC delivery leads and lead the curriculum strategy to turn operational staff into Functional Insights Experts.

Required profile

• Master's degree required (MBA in finance, supply chain or operations management preferred).
• 10+ years in GBS/shared services, having moved a centre from basic processing to an Advanced Centre of Excellence.
• Hands-on experience building and deploying AI-driven predictive models in a corporate environment.
• Deep understanding of GBS business logic, able to talk to controllers and supply chain leads with equal authority.
• Proven ability to drive cultural change and train teams to interrogate models rather than just follow SOPs.
• Experience managing offshore delivery centres (India, Poland, LATAM) and prioritizing high-value use cases.
• FMCG experience required.

Required skills

• Strong facilitation, workshop leadership, stakeholder management and structured problem solving.
• Program and project management across geographies and time zones.
• Lean/Six Sigma/Design Thinking certification preferred, or equivalent CI leadership experience.