Hardware & Network Support Technician (Remote – Coimbatore)

About the role

Join a fast‑paced healthcare environment as a Hardware & Network Support Technician, providing frontline support to pharmacy technology systems. You will work remotely from Coimbatore, ensuring critical hardware and network infrastructure remain operational for pharmacy staff.

Key responsibilities

• Respond promptly to help‑desk tickets and phone calls from pharmacies.
• Troubleshoot and resolve issues with computers, printers, interfaces, and networking equipment.
• Collaborate with pharmacy staff to optimise technology setups and recommend improvements.
• Deliver training on software applications and hardware devices.
• Document all support activities and maintain detailed interaction records.
• Identify recurring problems and contribute to permanent solutions.
• Participate in team meetings and training sessions to stay current with best practices.

Required profile

• High school diploma or equivalent.
• 3‑5 years of experience in hardware troubleshooting, IT systems support, or technical help‑desk roles.
• Proven experience supporting computers, printers, and networking equipment in business environments.
• Strong understanding of network connectivity, configurations, and issue resolution.
• Experience in remote IT support or help‑desk environments.
• Excellent communication skills for explaining technical concepts to non‑technical users.
• Ability to manage multiple tickets in a fast‑paced setting.
• Reliable high‑speed internet connection and residence in Coimbatore.

Required skills

• Hardware troubleshooting
• Computer support
• Printer support
• Network configuration and connectivity troubleshooting
• Remote IT support
• Ticketing system usage
• Security best practices for handling sensitive data

What we offer

• Competitive compensation package
• Medical and life insurance
• Work‑from‑home arrangement with fixed weekends off
• Standard government and Emapta benefits
• Modern, accessible office spaces for occasional use
• Employee engagement initiatives and mentorship from global leaders
• Inclusive, supportive culture with transparent performance management
• Unlimited upskilling through Emapta Academy courses