Guest Service Associate - Housekeeping

About the role

The Guest Service Associate – Housekeeping ensures guest rooms and public areas are cleaned, maintained and prepared to the hotel’s standards, contributing to a positive guest experience.

Key responsibilities

• Clean and service assigned rooms, including making beds, dusting, vacuuming, sanitising bathrooms and handling waste.
• Maintain kitchenettes, refrigerators, coffee/tea makers and related equipment.
• Report repairs, unsafe conditions and any rooms that cannot be serviced to the supervisor.
• Respond to guest complaints and special requests promptly to ensure satisfaction.
• Monitor and control housekeeping supplies, minimise waste and manage lost‑and‑found items according to procedures.
• Assist with deep‑cleaning projects, turndown duties and other tasks as assigned.

Required profile

• Bachelor’s degree or equivalent in hospitality or related field.
• Minimum three years of experience in a catering or hospitality setting, including supervisory experience.
• Ability to lift up to 50 lb (23 kg) and perform frequent standing, bending, stooping and kneeling.
• Flexible availability for nights, weekends and holidays.
• Proficiency in the local language(s).

Required skills