Guest Service Associate – Front Office

About the role

The Guest Service Associate is the first point of contact for hotel guests, responsible for delivering professional and courteous service throughout the stay. You will manage daily reservations, perform check‑in and check‑out procedures, and handle all cashier functions in line with internal controls.

Key responsibilities

• Welcome guests, manage arrivals and departures, and ensure a smooth check‑in/out experience.
• Process reservations, room assignments, and upsell higher‑category rooms to optimize occupancy.
• Collect guest preferences, maintain guest profiles, and promote loyalty programs such as Le Club Accor.
• Handle cash transactions, prepare shift reports, and reconcile any cash discrepancies.
• Monitor front‑office equipment, ensure compliance with internal policies, and prepare required legal registers.
• Support team motivation, attend scheduled training, and assist in creating a positive work environment.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to work in a fast‑paced hospitality environment and follow standard operating procedures.
• Good communication skills and willingness to attend training sessions.
• Knowledge of hotel loyalty programs, especially Le Club Accor.

Required skills

• Front‑office reservation and property management system usage.
• Cash handling and basic accounting procedures.
• Upselling techniques and room rate optimization.

What we offer

• Dynamic work environment within a reputable hotel brand.
• Opportunities for professional development and career progression.
• Engaging interaction with a diverse international guest base.