Guest Relations Associate

About the role

As a Guest Relations Associate you will be the first point of contact for our guests, ensuring a seamless check‑in and check‑out experience while delivering the high‑standard hospitality that defines Morgans Originals.

Key responsibilities

• Assist guests with check‑in, check‑out and cashiering duties.
• Review arrival lists, prepare welcome cards and issue room keys according to departmental standards.
• Maintain and update the repeat‑guest history system, recognising VIPs and repeat visitors.
• Promote in‑house facilities and inter‑hotel sales to maximise revenue.
• Handle guest complaints, messages, phone calls and mail with tact and efficiency.
• Liaise with other departments to fulfil guest requests and ensure privacy and confidentiality.
• Monitor credit matters, report discrepancies and alert security of any suspicious activity.
• Stay knowledgeable about all food & beverage outlets, hotel services and safety procedures.

Required profile

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to maintain guest confidentiality.
• Proactive attitude with the ability to handle multiple tasks in a fast‑paced environment.
• Professional appearance and punctuality.

Required skills

What we offer

• Dynamic work environment within a vibrant, original hotel brand.
• Opportunities for career growth in hospitality.
• Comprehensive training and regular briefings.