Guest Relation Executive – Premium Dining

About the role

We are looking for a dynamic Guest Relation Executive to join our premium dining team in Mumbai. In this role you will be the first point of contact for guests, ensuring a seamless and memorable dining experience from reservation to departure.

Key responsibilities

• Welcome and assist guests with a warm, professional approach.
• Manage reservations, table allocations, and waiting lists efficiently.
• Maintain exceptional guest experience throughout the dining journey.
• Handle guest feedback, complaints, and special requests promptly.
• Coordinate with restaurant managers, captains, stewards, and kitchen teams.
• Maintain guest records, preferences, and VIP relations.
• Promote restaurant events, special menus, and loyalty programmes.
• Ensure reception and guest areas are well‑maintained at all times.

Required profile

• Excellent communication and interpersonal skills.
• Well‑groomed personality with a positive attitude.
• Experience in premium or fine dining hospitality preferred.
• Ability to handle guest concerns professionally.
• Fluent in English and Hindi; additional languages are a plus.

Required skills