Guest Experience Executive – Luxury Villa Concierge

About the role

We are seeking a proactive Guest Experience Executive to join our team in Sangolda, Goa. Based in our office, you will be the primary point of contact for guests staying in our portfolio of luxury villas, ensuring every stay is seamless and memorable.

Key responsibilities

• Respond promptly and professionally to guest enquiries and requests.
• Arrange transportation, restaurant reservations, activities, spa appointments and other concierge services.
• Coordinate with guests, vendors and internal teams to fulfil requests efficiently.
• Resolve guest concerns with a solution‑oriented approach.
• Maintain accurate records of guest requests and service arrangements.
• Uphold the company’s high standards of hospitality in all interactions.

Required profile

• Minimum 2 years of experience in guest relations, concierge services, hospitality or a similar customer‑facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Customer‑first mindset with exceptional problem‑solving skills.
• Ability to work efficiently in a fast‑paced office environment.
• Proficiency in English; additional languages are a plus.
• Valid driving licence preferred.

Required skills

What we offer

• Competitive all‑inclusive salary of ₹30,000–₹32,000 per month (base + commission).
• Opportunity to work with a premium portfolio of luxury villas.
• Dynamic team environment focused on delivering exceptional guest experiences.