Front Office Receptionist

About the role

The bank is seeking a professional Front Office Receptionist to be the first point of contact for visitors, customers, and vendors. You will manage the reception area, handle communications, and provide administrative support to ensure a smooth and welcoming experience for all stakeholders.

Key responsibilities

• Welcome and assist visitors, customers, vendors, and dignitaries.
• Manage the reception desk, visitor registration, and security coordination.
• Handle incoming calls, route them appropriately, and maintain telephone etiquette.
• Coordinate meeting room bookings, appointments, and event logistics.
• Receive and dispatch courier, mail, and official correspondence.
• Provide administrative support to various departments and maintain reception area standards.

Required profile

• Graduate from a recognized university; diploma in Front Office Management, Hospitality, or CRM is a plus.
• 2‑5 years of experience as a Front Office Executive, Receptionist, or Customer Service role, preferably in banking, finance, corporate, or hospitality.
• Excellent verbal and written English; ability to converse in Malayalam, Tamil, and Hindi.
• Professional appearance, strong customer‑service orientation, and high confidentiality.
• Positive attitude, calm under pressure, and ability to multitask.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Email etiquette
• Visitor management systems
• Basic office automation software