Front Office Manager

About the role

The Front Office Manager leads all front‑office functions at our hotel in Vagator Beach, Goa. You will oversee the Bell staff, switchboard, guest services/front desk and the retail/gift shop, ensuring smooth arrivals, departures and overall guest satisfaction.

Key responsibilities

• Lead, coach and supervise the Guest Services team, fostering a collaborative environment.
• Manage day‑to‑day front‑office operations, including bell service, switchboard and front‑desk activities.
• Ensure guest arrival and departure procedures meet brand standards and exceed expectations.
• Develop and monitor performance, budget and staffing plans to achieve financial targets.
• Control department expenses and drive profitability while maintaining service quality.
• Conduct regular team meetings, communicate goals and recognize employee achievements.
• Ensure compliance with hotel policies, procedures and relevant regulations.

Required profile

• High school diploma or GED with at least 4 years of guest‑services/front‑desk experience, or
• Associate degree in Hotel & Restaurant Management, Hospitality, Business Administration or related field with at least 2 years of relevant experience.
• Strong interpersonal and communication skills, integrity and a results‑oriented mindset.

Required skills