Front Office & Guest Services Supervisor

About the role

The Front Office & Guest Services Supervisor ensures smooth check‑in and check‑out operations, delivers exceptional guest experiences, and supports the front‑office team at our Marriott property in Vagator Beach, Goa.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards information and ensure correct rate application.
• Secure payment prior to key issuance, handle vouchers, paid‑outs and other charge types.
• Compile and review daily reports, cashier and closing reports, and manage bank drops.
• Provide guests with directions, property information and fulfill special requests by coordinating with appropriate staff.
• Notify Loss Prevention/Security of any theft reports.
• Assist management with training, evaluating, counseling, motivating and coaching front‑office employees.
• Maintain compliance with company policies, safety procedures and confidentiality requirements.
• Welcome guests, assist individuals with disabilities, answer phones professionally and ensure quality standards.
• Operate computers and POS systems, and perform physical tasks such as lifting objects up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality work experience.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• POS systems