Front Office Guest Service Agent

About the role

We are looking for a Front Office Guest Service Agent to be the first point of contact for our guests at Accor hotels. You will ensure smooth daily operations at the reception, handle enquiries, and create a welcoming atmosphere that exceeds expectations. You will also collaborate with other hotel departments to guarantee seamless guest experiences and support overall operational efficiency.

Key responsibilities

• Manage daily front‑office administration, greet guests, and handle check‑in/check‑out procedures efficiently.
• Respond to guest queries, resolve complaints, and process room bookings while maintaining accuracy.
• Maintain high standards of customer service at the reception desk, consistently exceeding guest expectations.
• Motivate and develop the reception team, fostering teamwork and ensuring smooth departmental functioning.
• Escalate any issues that may affect hotel interests to management promptly.
• Operate the INTERREACT system for internal communications and guest management.

Required profile

• Diploma in Tourism or Hospitality Management.
• Excellent reading, writing and verbal proficiency in English.
• Ability to speak additional languages and basic knowledge of local languages is an advantage.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.