Front Office Executive – Receptionist

About the role

Pema Wellness Retreat is seeking a Front Office Executive to be the welcoming face of our exclusive hill‑top sanctuary. This full‑time, on‑site position involves managing the reception area, greeting guests, and ensuring smooth front‑desk operations in a tranquil, alcohol‑free environment.

Key responsibilities

• Handle incoming calls, emails and walk‑in inquiries with professionalism.
• Manage guest check‑in and check‑out procedures, maintaining accurate records.
• Coordinate appointment schedules and maintain the front‑desk calendar.
• Provide guests with information about wellness programs, facilities and local attractions.
• Maintain a clean, organized, and inviting reception area at all times.
• Resolve guest issues promptly and liaise with other departments to ensure a seamless experience.

Required profile

• Strong interpersonal skills and a friendly, service‑oriented attitude.
• Excellent communication and active listening abilities in English; knowledge of local languages is a plus.
• Ability to multitask, stay organized and handle issues quickly.
• Experience in hospitality or wellness settings is highly advantageous.

Required skills

What we offer

• Opportunity to work in a serene, nature‑focused environment.
• Exposure to naturopathy, yoga, acupuncture and therapeutic nutrition programs.
• Collaborative team culture dedicated to natural and vegetarian living.