Front Office Executive / Receptionist

About the role

The Front Office Executive / Receptionist is the first point of contact for visitors, callers and employees, shaping the initial impression of the organization. This role combines warm, professional communication with practical administrative support to ensure a seamless experience for guests and staff alike.

Key responsibilities

• Greet, assist and direct visitors, vendors and the public with a courteous and respectful demeanor.
• Answer, screen and route internal calls, taking detailed messages when necessary.
• Manage visitor badges, maintain electronic guest logs and ensure accurate visitor records.
• Provide administrative relief for various departments, including mailroom, copy/publication, and supply ordering.
• Support event and meeting room reservations, and assist with on‑site logistics such as travel arrangements and cab bookings.
• Monitor building work order system, report service requests and liaise with property management, AV technicians and third‑party vendors.
• Maintain visibility in the reception area and remain accessible via phone or walkie‑talkie.

Required profile

• Excellent interpersonal skills with a genuine passion for delivering high‑quality customer experiences.
• Ability to work flexible hours, including irregular or extended shifts.
• Strong organizational abilities and attention to detail.
• Professional appearance and demeanor at all times.

Required skills

• Familiarity with an electronic guest management system.
• Basic knowledge of a building work order system.