Front Office Executive – Reception & Guest Services

About the role

The Front Office Executive is the first point of contact for visitors and callers, representing the organisation’s professional image. You will manage the reception area, welcome guests, and provide administrative support to ensure smooth daily operations.

Key responsibilities

• Greet and welcome guests, issue visitor badges, and maintain the visitor log.
• Answer, screen, and forward incoming phone calls; manage emails and courier deliveries.
• Handle incoming and outgoing mail, prepare correspondence, and organise parcels.
• Schedule appointments, manage front‑desk calendars, and coordinate meeting rooms.
• Perform clerical tasks such as filing, scanning, copying, and updating documents.
• Maintain a clean, tidy, and professional reception area with necessary supplies.
• Control access to the office, ensuring security and safety protocols are followed.
• Monitor office supplies, place orders when needed, and track expenses.
• Assist with travel arrangements and other ad‑hoc duties as assigned.

Required profile

• Friendly, easy‑going personality with strong interpersonal skills.
• Ability to handle complaints calmly and provide accurate information.
• Customer‑oriented approach with a professional demeanor.
• Excellent verbal and written communication in English.
• Previous experience in a similar front‑desk or receptionist role (1–5 years preferred).

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint.
• Experience operating office equipment such as printers, scanners and fax machines.
• Strong organisational abilities and attention to detail.