Front Office Executive – Luxury Hospitality

About the role

As a Front Office Executive at Fairmont Jaipur, you are the first point of contact and the face of the hotel, responsible for delivering luxury experiences that reflect the Fairmont brand. You will welcome guests, manage arrivals and departures, and build lasting relationships through personalized, attentive service.

Key responsibilities

• Welcome every guest with genuine warmth, professionalism and personalized recognition.
• Perform accurate and efficient check‑in and check‑out procedures, allocating rooms based on preferences and revenue opportunities.
• Capture and update guest preferences in the Opera Cloud PMS, coordinating room moves, upgrades, special requests and transportation.
• Monitor room inventory in collaboration with Housekeeping and Reservations.
• Anticipate guest needs, coordinate celebrations, amenities and special occasions, and deliver intuitive luxury service.
• Handle guest concerns from start to resolution with empathy, urgency and professionalism, and recover service failures promptly.
• Recognize repeat guests, VIPs, ALL (Accor Live Limitless) members and long‑stay guests to ensure personalized service.

Required profile

• Strong customer‑service orientation with a genuine, warm approach.
• Excellent attention to detail and ability to anticipate guest preferences.
• Professional communication skills and ability to manage guest concerns effectively.
• Experience working in a luxury hospitality environment is preferred.

Required skills

• Proficiency with Opera Cloud (property management system).