Front Office Executive

About the role

The Front Office Executive will be the first point of contact for guests at Kyzen Hotel in Hyderabad. Working full‑time on‑site, you will manage check‑in and check‑out processes, handle reservations and respond to guest enquiries across phone, email and in‑person channels.

Key responsibilities

• Welcome guests, register arrivals and process departures efficiently.
• Manage reservations, update the booking system and coordinate with housekeeping to ensure room readiness.
• Handle guest inquiries, complaints and special requests with professionalism.
• Process payments, maintain accurate front‑desk records and produce daily reports.
• Keep the reception area tidy and adhere to hotel policies and procedures.

Required profile

• Strong customer‑service orientation with excellent communication and interpersonal skills.
• Previous experience in a receptionist or front‑office role within a hotel or similar hospitality environment.
• Ability to work flexible shifts, including mornings, evenings, weekends and holidays.
• Minimum high school diploma; hospitality certification or degree is a plus.

Required skills

• Proficiency with basic computer applications.
• Familiarity with hotel management or reservation systems (advantageous).