Front Office Executive

About the role

The Front Office Executive is the first point of contact for guests at our Mumbai property, responsible for delivering seamless check‑in experiences, handling payments, and providing accurate information about the hotel and its services.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to key issuance, adjust billing as needed, and handle all payment types, vouchers and paid‑outs.
• Compile daily reports, cashier and closing reports, and manage receipt balancing.
• Provide guests with directions, property information and respond to service requests by coordinating with appropriate staff.
• Notify Loss Prevention/Security of any theft reports and follow accounting procedures for manual authorizations.
• Assist management with training, evaluating, counseling and coaching team members.
• Maintain a professional appearance, adhere to safety policies and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of relevant guest‑service experience.
• Minimum 1 year of supervisory experience.

Required skills

• POS system operation.

What we offer

• Equal opportunity employment in a diverse and inclusive environment.