Front Office Associate – Resort Operations

About the role

We are looking for a Front Office Associate to join our resort operations team in Kumarakom. You will be the first point of contact for guests, ensuring a warm and professional experience from check‑in to check‑out.

Key responsibilities

• Welcome guests, handle check‑in and check‑out procedures with professionalism.
• Respond to guest inquiries, requests, and complaints promptly.
• Coordinate with Housekeeping, Food & Beverage, and other departments to deliver seamless service.
• Manage reservations, billing, and payment processes accurately.
• Maintain up‑to‑date guest records and produce daily reports.
• Promote resort facilities and services to enhance guest satisfaction.

Required profile

• Degree or Diploma in Hospitality Management or a related field.
• 1–3 years of front office experience in a hotel or resort (freshers are also welcome).
• Excellent communication and interpersonal abilities.
• Strong customer‑service orientation and ability to work flexible shifts, including weekends and holidays.

Required skills

• Proficiency with hotel management software.
• Competent use of Microsoft Office applications.

What we offer

• Competitive salary and benefits package.
• Opportunities for career growth within the hospitality sector.
• Professional training and development programs.
• A dynamic, guest‑focused work environment.