Front Office Associate

About the role

The Front Office Associate will be the first point of contact for guests at Kyzen Hotel, a 3‑star property in Hyderabad’s Hitech City. Working full‑time on‑site, you will ensure smooth check‑in and check‑out processes, manage reservations and room assignments, and provide accurate information about hotel services and local attractions.

Key responsibilities

• Welcome guests, handle check‑in and check‑out procedures, and process payments.
• Manage the reception area, answer phone calls, and respond to in‑person inquiries.
• Maintain front‑desk records, reservations, and billing accurately.
• Coordinate with housekeeping and other departments to ensure seamless operations.
• Address guest concerns promptly and professionally, adhering to hotel policies.

Required profile

• Strong customer‑service orientation with the ability to remain calm and efficient.
• Professional appearance and the ability to work flexible shifts.
• Excellent communication and phone etiquette.
• Attention to detail and ability to work in a fast‑paced hospitality environment.
• Prior experience in front‑office or customer‑facing roles is preferred but not mandatory.

Required skills

• Basic computer literacy.
• Familiarity with hotel management or booking systems (training provided).