Front Office Associate

About the role

The Front Office Associate is the first point of contact for guests at Orchha Palace and Resorts. You will ensure a warm welcome and smooth front‑desk operations, contributing to an exceptional guest experience in a luxury resort setting.

Key responsibilities

• Greet guests and manage check‑in and check‑out procedures.
• Handle reservations, process payments and maintain accurate guest records.
• Answer phone calls and respond promptly to guest inquiries.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Maintain the front‑desk area and ensure compliance with hotel standards.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to work shifts, including weekends and holidays, with reliability and punctuality.
• Attention to detail, problem‑solving ability and calmness under pressure.
• Prior front‑office or hospitality experience preferred.
• Hospitality diploma or degree is an advantage.

Required skills

• Proficiency in front‑office and reservation procedures.
• Excellent verbal and written communication, including phone etiquette.
• Basic computer literacy and familiarity with a property management system (PMS).