Front Office Associate – Hotel Front Desk

About the role

The Front Office Associate is the first point of contact for guests at our Mumbai hotel. You will manage check‑ins and check‑outs, handle reservations, and ensure a smooth, welcoming experience for every visitor.

Key responsibilities

• Organise, confirm and process guest check‑ins, check‑outs, reservations, changes and cancellations.
• Secure payments, verify billing, and handle all types of payment transactions.
• Activate and file room keys, maintain contingency guest lists for emergencies.
• Provide guests with information about hotel amenities, services, local attractions and directions.
• Respond to guest requests, relay messages to appropriate departments and follow up on outstanding issues.
• Run daily reports, complete cashier and closing reports, and manage bank counts at shift start and end.
• Record wake‑up call requests and coordinate with relevant teams.
• Notify loss‑prevention/security of any theft reports and adhere to all company policies.

Required profile

• Professional appearance and strong commitment to confidentiality.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Excellent communication skills with clear, courteous language.
• Team‑oriented mindset and willingness to support colleagues to achieve common goals.
• Compliance with quality‑assurance standards and safety procedures.

Required skills

• Proficiency in using hotel front‑desk computer systems for reservations and billing.
• Basic cash handling and banking procedures.
• Ability to manage multiple guest requests simultaneously.