This job is no longer available
This job expired on 23/09/2026. It no longer accepts applications.
Front Office Associate – Guest Services
Accor · Khopoli
Job description
About the role
The Front Office Associate is the first point of contact for guests at our hotel. You will ensure a smooth and welcoming experience from arrival to departure, handling all front‑desk operations with professionalism and a focus on service excellence.
Key responsibilities
- Assist guests with check‑in and check‑out, including cash handling and billing.
- Review arrival lists, prepare compendiums, and update the check‑in system as needed.
- Welcome guests, register them, and issue room keys according to departmental standards.
- Provide VIP and repeat‑guest recognition, preparing welcome cards and amenities before arrival.
- Coordinate closely with other departments to fulfill guest requests and needs.
- Maintain and update the repeat‑guest history system.
- Promote inter‑hotel sales and in‑house facilities to maximise revenue.
- Report for duty on time, wearing a clean and complete uniform, and uphold high personal hygiene standards.
Required profile
- Degree or Diploma in Hotel Management or Hospitality.
Required skills
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Khopoli