Front Office Associate (GSA)

About the role

Join Marriott International as a Front Office Associate (GSA) in Mumbai, where you will be the first point of contact for guests, ensuring smooth check‑ins, check‑outs and exceptional service throughout their stay.

Key responsibilities

• Process guest check‑ins, check‑outs, room assignments, and late‑check‑out requests.
• Secure payments, activate or reissue room keys, and verify billing accuracy.
• Communicate room availability to guests and coordinate with housekeeping on room status.
• Answer and log guest calls, requests, and concerns, following up to guarantee satisfaction.
• Arrange transportation, provide directions and local information, and operate the telephone switchboard.
• Handle cash, checks, vouchers, and credit‑card authorizations, and reconcile the cash drawer at shift start and end.
• Report any security or loss‑prevention incidents to the appropriate team.

Required profile

• High school diploma or equivalent.
• No prior experience required; training will be provided.
• Professional appearance, strong communication skills, and ability to work in a fast‑paced environment.
• Physical ability to stand, walk, and lift items up to 10 lb.

Required skills

What we offer

• Full‑time, permanent employment with Marriott’s global hospitality brand.
• Opportunities for career growth and development within the hotel industry.
• Inclusive and diverse workplace culture.