Front Office Assistant
MOHALI · District de Mohali
Job description
About the role
We are seeking a Front Office Assistant to join our hotel team in Mohali. The role involves greeting guests, managing check‑in and check‑out processes, and providing courteous service at the front desk.
Key responsibilities
- Welcome and greet guests in a friendly and professional manner.
- Assist with check‑in and check‑out procedures to ensure a smooth guest experience.
- Handle guest queries, requests, and basic complaints promptly and courteously.
- Manage telephone calls, guest messages, and general front desk enquiries.
- Assist with room reservations, booking confirmations, and maintain guest information.
- Coordinate with Housekeeping and other hotel departments regarding room status and guest requirements.
- Maintain accurate guest records and complete basic front office documentation.
- Assist with billing, payment collection, and provide invoices when required.
- Keep the front desk area clean, organized, and welcoming.
- Follow hotel standards, policies, and procedures while delivering professional customer service.
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Published 6 hours ago
Expires 1 month from now
4 views · 0 interested
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MOHALI
District de Mohali