Front Office Agent

About the role

The Front Office Agent is the first point of contact for guests at The Ritz-Carlton Pune, delivering a seamless check‑in and check‑out experience while providing accurate information and assistance throughout their stay.

Key responsibilities

• Process guest reservations, assign rooms, issue and activate room keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage check‑outs, resolve late or disputed charges, and produce daily arrival/departure reports.
• Answer guest calls and inquiries, coordinate with Housekeeping on room readiness, and communicate parking and valet procedures.
• Provide guests with directions, local area information, and respond to special requests.
• Complete cashier and closing reports, cash personal and traveler's checks, and balance receipts according to accounting guidelines.
• Adhere to safety, security, and company policies, maintaining a professional appearance and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior experience required; ability to learn quickly and work in a fast‑paced environment.
• Strong communication skills and a courteous, professional demeanor.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.

Required skills