Front Office Agent

About the role

The Front Office Agent is the first point of contact for guests at The Ritz‑Carlton Pune. You will manage check‑ins and check‑outs, handle payments, and ensure a smooth, welcoming experience for every visitor.

Key responsibilities

• Process guest check‑ins by confirming reservations, assigning rooms, and issuing keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage check‑outs, resolve late or disputed charges, and produce accurate closing reports.
• Answer guest calls and inquiries, record requests, and coordinate with Housekeeping for room readiness.
• Provide parking information, dispatch bell or valet staff, and give directions to local attractions.
• Run daily arrival/departure reports, verify special requests, and ensure report accuracy.
• Perform cash handling duties, count bank at shift start/end, and balance receipts per accounting guidelines.
• Follow safety, security, and company policies, maintain professional appearance, and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Strong communication skills and professional telephone etiquette.
• Commitment to delivering exceptional guest service and maintaining a clean, professional appearance.

Required skills