Front Office Agent – Hotel Reception

About the role

The Front Office Agent will be the first point of contact for guests at INNSiDE Bugibba, delivering a warm and professional welcome. You will manage check‑in and check‑out processes, handle payments, and ensure a smooth, personalized experience throughout the stay.

Key responsibilities

• Check‑in and check‑out guests efficiently, issue room keys and provide service information.
• Process cash and credit‑card transactions following established procedures.
• Upsell rooms and hotel services to maximize revenue.
• Maintain a tidy and organized front desk area.
• Handle guest complaints, service recovery, and special requests.
• Perform courtesy calls before arrival, during the stay, and after departure.
• Manage online and phone reservations, confirmations and cancellations.
• Assist other departments with room amenities, luggage handling, and guest escorting.
• Support night‑shift coverage when needed and perform administrative tasks for Front Desk Management.

Required profile

• Availability to work varied shifts, including mornings, evenings, nights, weekends and holidays.
• Fluent English; additional languages are a plus.
• Minimum of one year experience in a similar front‑office or hospitality role.
• Strong passion for hospitality and excellent interpersonal skills.

Required skills

What we offer

• Access to MeliáRewards loyalty program with exclusive benefits.
• Flexible compensation and discounts on a wide range of products and services.
• Opportunities for career growth within a global hotel group.