Front Desk Receptionist

About the role

The Front Desk Receptionist is the first point of contact for customers at Traya Clinic. You will manage the flow of walk‑ins and appointments, ensure a welcoming environment, and keep the centre tidy and well‑organized while handling accurate data entry and reporting.

Key responsibilities

• Manage walk‑in and scheduled appointment flow, check‑in customers and communicate wait times.
• Coordinate consultation sequencing with Hair Coaches to minimise idle time.
• Welcome every customer, explain the clinic journey, handle basic queries and capture feedback.
• Open and close the centre following a checklist and supervise housekeeping and cleanliness checks.
• Maintain consumables, stationery and pantry inventory, and coordinate with vendors for maintenance.
• Enter customer details, appointments and outcomes accurately in the system on the same day, ensuring data confidentiality.
• Prepare and share daily MIS reports covering footfall, conversions, no‑shows and feedback.
• Provide operational backup during staff breaks, peak hours or absences, ensuring the front desk is never unattended.

Required profile

• Excellent communication and interpersonal skills to deliver a warm service experience.
• Strong organisational abilities to manage queues, appointments and centre upkeep.
• Attention to detail for accurate data entry and reporting.
• Ability to handle customer feedback and resolve or escalate complaints promptly.
• Reliability to follow opening/closing procedures and maintain inventory levels.

Required skills