Front Desk Receptionist

About the role

The Front Desk Receptionist serves as the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere. This role combines customer service with basic administrative duties to support the smooth operation of the office.

Key responsibilities

• Greet and welcome visitors and clients in a professional manner.
• Answer, screen, and forward incoming phone calls.
• Manage appointments, meetings, and bookings.
• Maintain visitor logs and issue visitor passes as needed.
• Handle incoming and outgoing mail, emails, and deliveries.
• Provide basic information about the organization’s services or departments.
• Keep the reception area clean, organized, and presentable.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Coordinate with other departments when required.
• Address customer inquiries and resolve minor complaints professionally.

Required profile

• High school diploma or equivalent; a diploma/degree in business administration is a plus.
• Previous experience as a receptionist or front‑desk officer preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer‑service orientation.
• Professional appearance and attitude.

Required skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Effective use of email and standard office equipment (phone system, printer, scanner).
• Basic computer literacy.