Front Desk Manager

About the role

The Front Desk Manager is a full-time, on‑site position responsible for overseeing daily front‑of‑house operations and delivering a seamless experience for clients and visitors at Stori Design.

Key responsibilities

• Greet guests and manage appointments, schedules, phones and emails.
• Maintain a well‑organized reception area and handle incoming/outgoing correspondence and deliveries.
• Coordinate with design and operations teams, support client meetings, and assist with event or showroom preparations.
• Maintain records and uphold professional service standards that reflect the luxury brand.

Required profile

• Strong customer‑service and client‑facing abilities to create a welcoming, professional environment.
• Effective verbal and written communication, including professional email etiquette and confident phone handling.
• Excellent organizational and time‑management skills for handling schedules, appointments, records and multiple tasks.
• Attention to detail and reliability in managing documentation and reception presentation.
• Ability to collaborate with cross‑functional teams and support design and operations staff.
• Previous front‑desk, office administration, hospitality or client‑services experience in a design or luxury setting is a plus.
• High school diploma or equivalent required; post‑secondary education in business, hospitality or related fields is beneficial.

Required skills

• Proficiency with office software such as email, calendars and spreadsheets.
• Experience with basic CRM or scheduling systems.