Front Desk Manager / Admin Coordinator – Delhi

About the role

Leap Gymnastics Academy is seeking a proactive Front Desk Manager / Admin Coordinator to lead client interactions, manage class bookings, and support daily operations at its Delhi centre. The role combines customer service excellence with strong organisational skills to ensure smooth scheduling and a positive experience for families and athletes.

Key responsibilities

• Receive and process booking inquiries via phone, email, or in‑person, ensuring accurate and timely registration for classes, workshops, and events.
• Maintain and regularly update the booking system, handling cancellations, rescheduling, and new bookings.
• Develop and manage a master class schedule, coordinating with instructors, assigning classes, and resolving conflicts.
• Serve as the primary point of contact for clients, providing information on programs, pricing, and facility features, and addressing concerns professionally.
• Perform general administrative duties such as data entry, filing, preparing contracts, waivers, and registration forms.
• Assist with inventory management of gymnastics equipment and collaborate with staff to ensure efficient centre operations.

Required profile

• A university or college degree in management or a related field.
• Proven experience in an administrative or customer‑service role, preferably within a sports or recreational environment.
• Excellent verbal and written communication skills.
• Strong organisational ability and capacity to handle multiple tasks simultaneously.
• Proficiency with computer systems and software, including booking management tools, Microsoft Office Suite, and email.

Required skills

• Booking management tools
• Microsoft Office Suite
• Email