Front Desk Executive/Receptionist

About the role

The Front Desk Executive/Receptionist will be the first point of contact for parents, students, visitors and staff at ASPAM Scottish School. This role ensures a welcoming, secure and efficiently managed front office while supporting daily administrative tasks.

Key responsibilities

• Manage the reception area, maintaining a professional and organized environment.
• Answer and route incoming calls and IVR prompts promptly and courteously.
• Welcome and guide parents, visitors, vendors and guests according to school protocol.
• Maintain visitor registers, appointment logs, courier and dispatch records.
• Handle parent enquiries, directing concerns to the appropriate department.
• Support admission enquiries, campus visits, registrations and follow‑ups.
• Coordinate appointments and meetings for the Principal and leadership team.
• Receive and distribute official documents, couriers and communications.
• Provide front‑office assistance during PTMs, orientations, examinations and school events.
• Uphold confidentiality of student, parent, staff and school information.
• Work with security for visitor verification and access control.
• Escalate complaints, emergencies and sensitive matters to the relevant authority.

Required profile

• Graduate in any discipline.
• 1–3 years of experience in front office, reception, customer service or school administration.
• Excellent communication skills, pleasant personality and professional etiquette.
• Patience, multitasking ability and strong customer‑service orientation.
• High attention to detail, problem‑solving ability and a strong sense of responsibility.
• Ability to maintain confidentiality and adhere to child‑safety protocols.
• Good command of English and Hindi.

Required skills